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Issue with registration process

8/22/2025 11:34:52 AM
PHPRunner General questions
W
Willie531 authorDevClub member

When selecting the User Email Field it looks like it's saving it but never really does.

Causing the message in the registration successful screen to be incorrect
and the user registration email to be not sent.

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ChatGPT 8/22/2025

It sounds like you're encountering an issue with the user registration process in PHPRunner, particularly related to the User Email Field not saving correctly. Here are a few steps you can take to troubleshoot and potentially resolve the issue:

  1. Check Field Mapping: Ensure that the User Email Field is correctly mapped in the PHPRunner settings. Go to the "User Registration" section and verify that the email field in the registration form is linked to the correct database field.


  2. Validation Rules: Check if there are any validation rules applied to the email field that might be preventing it from saving correctly. Make sure that the email format is validated correctly and that there are no constraints that might be causing the issue.


  3. Database Configuration: Verify the database configuration to ensure that the email field in the database is set up correctly. The field should be of the appropriate type (e.g., VARCHAR) and should not have any constraints that might prevent it from accepting values.


  4. Email Sending Configuration: Make sure that the email sending settings are configured correctly in PHPRunner. Check the SMTP settings and ensure that they are set up properly to allow emails to be sent.


  5. Debugging: Enable debugging in PHPRunner to see if there are any error messages or logs that might give you more insight into why the email field is not being saved correctly. You can check the logs to see if there are any errors during the registration process.


  6. Test with Different Browsers: Sometimes browser-related issues can cause unexpected behavior. Try testing the registration process in different browsers to see if the issue persists.


  7. Update PHPRunner: Make sure you are using the latest version of PHPRunner, as updates may contain bug fixes and improvements related to user registration.


  8. Consult Documentation/Support: If the issue persists, consult the PHPRunner documentation or reach out to their support forums. Providing detailed information about your setup and the issue you're facing will help the community or support team assist you better.



By following these steps, you should be able to identify the cause of the issue and find a solution. If you still have trouble after trying these suggestions, please provide more details about your configuration, and I’ll do my best to assist you further.