I have noted some problems that seem to be fairly common with people filling out forms on line. It usually stems from either an error or omission in a required field, or else a long delay in a form saving / updating, due to heavy traffic on the server on the net. In the case of the long delay, they think the form is not working. In the case of the required field error, they don't realize that they need to correct something. This is due to something like a long form, where the required field is scrolled off of the screen and they therefore do not see the error message. I would suggest 2 things to help with this:
1:When you click on "SAVE", have a message pop up eith centered on the screen or close tothe SAVE buttonthat says "Please wait while your formis processed".
2: In the case of the error message, have a message appear close to the SAVE button that says "There is an error in the __ field", or something similar. I tend to get uite a few calls from people who say they cannot get the formto work and it is usually something simple, such as not capitalizine the State abbreviation, or not selecting from a list in a reuired field. This would draw their attention even if the error is scrolled off of the creen already.
Arthur