I have standard emails that automatically add customized text to the email by adding for example ".$name." in the after event code $name could be the session user name for this example. This works well, however I have a client who would like to write their own standard emails / make alterations using a rich text editor. Can they write the email in the rich text and add [name] in the html and my event would then add the name at that point .i.e replace [name] with ".$name."
How could do this? Is it possible?